At Aleene, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please review the following details:

Returns

  1. Eligibility for Return:
    You may return any unworn, unwashed, and undamaged items within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, with all tags attached and in its original packaging.
  2. Non-Returnable Items:
    Certain items cannot be returned, including:
    • Gift cards
    • Personalized or custom items
    • Sale or clearance items
  3. Return Process:
    To initiate a return, please contact us at contact@aleene.ma or call us at +1 (202) 221-4331 to obtain a return authorization. You will need to provide your order number and the reason for the return.

Refunds

  1. Refund Process:
    Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 7–10 business days.
  2. Shipping Costs:
    Shipping costs are non-refundable. You will be responsible for paying for your own return shipping unless the item is defective or damaged.
  3. Exchanges:
    If you would like to exchange an item, please follow the return process and place a new order for the item you wish to receive.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@aleene.ma or +1 (202) 221-4331. We will work with you to resolve the issue, whether through a refund or replacement.

Contact Us

For any questions or concerns regarding returns and refunds, feel free to reach out to us at: