INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I track my order?

Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to check the status of your delivery on our website or the carrier's site.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. You can view shipping options and fees at checkout.

How can I contact customer service?

You can contact our customer service team via email at support@aleene.com or by using the contact form on our website. We're here to assist you and will respond as quickly as possible.

Can I change or cancel my order after placing it?

Once an order is placed, we begin processing it immediately to ensure fast shipping. If you need to make changes or cancel your order, please contact us as soon as possible, and we'll do our best to accommodate your request before the order is shipped.

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